At Shantai we do have a cancellation policy, as we are very busy and appointment times are booked in advance. Therefore if you cancel an appointment on the day of, or less than 24 hours notice, you will incur a charge of either $25 OR 50% of the treatment value, depending on what the treatment was. This is the reason we send out confirmation text the day before to ensure you have time to cancel your appointment. Well in advance if you need too.
Please arrive 15 minutes prior to your treatment to allow completion of spa forms and for change time. This will allow you to relax and prepare for your Shantai Wellness Spa experience.